Privacy Policy
Anadolu Market Online ("we," "us," or "our") is committed to protecting the privacy and personal data of visitors and users of our online platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make use of our services related to fresh food delivery, packaged grocery sales, household essentials, meal kits, same-day delivery, and subscription services. We comply with the General Data Protection Regulation (GDPR) and applicable data protection laws to ensure your rights are respected and your personal information is handled securely.
Information We Collect
We collect various types of personal data to provide and improve our services, including but not limited to:
- Identification Data such as name, date of birth, and gender
- Contact Information such as postal address, phone number, and email address
- Account Credentials such as username and password
- Payment Information required to process orders securely
- Transaction History related to orders and subscriptions
- Usage Data including browsing behavior and interactions within our platform
- Location Data to facilitate delivery services
- Preferences and feedback to tailor our offerings
How We Use Your Information
Your personal information is used for purposes including:
- Processing and fulfilling orders, delivering products, and managing subscriptions
- Communicating important information about your orders or changes to our services
- Personalizing user experience and providing customer support
- Improving our platform, products, and services through analysis and research
- Complying with legal obligations and responding to lawful requests
- Preventing fraud and maintaining security of our services
Legal Basis for Processing
Under GDPR, our lawful bases for processing your data include:
- Performance of a contract with you
- Compliance with legal obligations
- Legitimate interests pursued by Anadolu Market Online, such as fraud prevention and service improvement
- Your consent, where applicable
Sharing and Disclosure
We do not sell your personal data to third parties. We may share your information with trusted service providers and partners who assist in delivering our services, including logistics providers and payment processors, under strict confidentiality agreements. We may also share data when required by law or to protect our legal rights.
Data Security
We implement appropriate technical and organizational measures designed to protect your personal data from unauthorized access, disclosure, alteration, and destruction. These include encryption, access controls, and regular security assessments.
Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or to comply with legal requirements. Once data is no longer required, it will be securely deleted or anonymized.
Your Rights
Subject to applicable laws, you have rights related to your personal data, including:
- Accessing and obtaining a copy of your personal data
- Requesting correction of inaccurate or incomplete data
- Objecting to or restricting processing in certain circumstances
- Requesting deletion of your data, subject to legal obligations
- Data portability, to obtain and reuse your data across different services
To exercise these rights or for any questions regarding your data, you may contact Anadolu Market Online at our physical address.
Children’s Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children without parental consent. If we become aware of such data, we will take steps to delete it.
International Transfers
Where personal data is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards are in place to maintain data protection standards in accordance with GDPR.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We encourage you to review it regularly.
Contact Information
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Anadolu Market Online
45 Cumhuriyet Avenue, Floor 3
Ankara, Central Anatolia Region, 06100
Turkey